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The folks at Audi-Werks are very passionate about the quality of their automotive services. You can’t find better Audi mechanics in the area! These guys know their stuff. I’ve been getting mechanical help from the owner, Roland, for over 5 years on two different Audi’s. If he doesn’t know the answer, he’ll find it and explain it thoroughly to the customer. The shop is very neat, clean, and tidy. The staff is friendly and prompt with any questions that I’ve had!
I would totally recommend Audi-Werks to any Audi owner!!!!! - J.Sexton
Awesome small auto shop specializing in Audi & related vehicles. The owner has amazing insights into the Audi line, his staff is responsive, friendly and efficient. They take the time to listen, clearly explain the options, and document the work they perform. They provide all of this at very fair prices. - Pat B.
Roland is, quite literally, a hidden gem. If you own an Audi or VW, and don't want to deal with the hassle of the dealerships, Roland is the answer. Had an awful experience at a local dealership. Went to Roland and it was such a breath of fresh air. He is easy going, easy to talk to, upfront, honest and fair. Since first going to Roland to have my car worked on and serviced, I couldn't have better things to say about his service and style. If you want the old school experience, where the customer comes first, go see Roland. If you want the run-around, continue to see the dealership. - N. Sharon
Audi-Werks has filled a void for all Audi owners regarding quality service and maintenance outside of the dealership. Reliable , quality and fairly priced auto service has always been a concern for car owner. Audi-Werks has established themselves as that kind of business. It was a great relief to be able to get battery replacement, brake service and multipoint inspection including an oil change from this shop at a reasonable price. The work is top shelf - Roland knows his stuff - and their professional courtesy(Shawn) is without compare. My whole service experience was seamless and Audi-Werks uses the most up to date customer friendly software to make all communication easy and state of the art. Keep up the great work guys !! - J. Harding
Hello World, I know perhaps none of you know me but, when I say that there is no better place to get your Audi worked on I mean no place honesty, integrity, knowledge, fair pricing and just a great guy who loves your car as if it was his own, look I went in for my normal oil change and get a 3 page report on the condition of my car with no pressure to do any repairs I was not ready to make, you will never see a bad review from this place if you own an Audi like I do you love this thing and it is like a member of your family this is the best car doctor in this area hands down!!! too bad all I can give is 5 stars because it deserves 10 - Bob S.
These guys are great. They did a thorough diagnosis on my VW turbo assembly after a bad experience with local VW dealer. Shawn was great in taking the time to listen to my concerns and to explain options before and after service. Audi-Werks is very interested in earning your business by providing high quality, professional and trustworthy service. If you have an Audi or VW, this is the place to take it. Thanks again for a great experience. - M. Curtin
These guys are running an excellent business. Every time I go they go above and beyond the call of duty to make sure that I am informed of what’s going on and that I understand as well. Never any extra charges or weird costs that were not discussed ,very affordable, and just a solid service. This time they made sure to remind me to get my inspection and performed one to make sure I would pass. They will always have my business and I would tell everyone I know to try them out and see for yourself. - G. Davis
This is truly the best Auto Shop I’ve ever dealt with . Their customer service is phenomenal, their patience with my million questions was definitely appreciated. Their willingness and eagerness to explain and make sure you understand what’s going on with your car is superb! Definitely a 5 star shop! Thank you so much! - T. Turner
Seriously one of the most thorough and professional experience I've had. Very helpful excellent price and exceptional work... I highly recommend Audi Werks! A+ - J. Matte
These guys are the best. Been coming here for a couple years now with my old and new A6’s. Dealership quality work without paying dealership prices. It’s literally all you could ever ask for. The friendly and knowledgeable staff are just the icing on the cake. As long as I have Audis I’ll forever be a Audi-Werks customer. - D. Parker
I was looking for an Audi specific shop to take over maintenance of my car and came across AudiWerks. My first experience was a great one. They operate similar to a dealership and the communication is fantastic. It’s a small operation and they take the time to explain why you should or shouldn’t do certain things. So happy they are local and will work with them going forward. If you have an Audi/VW I highly recommend them. - J. Robertson
I would recommend that anyone driving an Audi or VW use Audi-Werks in Holyoke, MA as their go to service center. Roland and Shawn are extremely Knowledgeable, attentive, and efficient with the work they do here. They have been working on my 2016 Audi S6 for a year now and I won’t be taking it anywhere else. - N. Beecher
Audi-Werks has been servicing our four VW's for several years. They do great work, their prices are very reasonable and they are a pleasure to do business with. I give them an unqualified 5 stars. - T. Horton
Roland is the best! When deciding what kind of car to buy recently, one of my main considerations was whether it could be serviced by Roland. It took me 30+ years to find an honest, smart, and customer-oriented mechanic, so why would I want to go anywhere else? Always a great experience with him and his staff. I’d give him more than 5 stars if I could! - B. Munro
I found the problem! The hose from PCV valve that snakes down under the intake manifold was pushing down on a wire harness and did cut one of the wires to Fuel injector 1. Am shocked the car even started last week. I fixed the cut wire and covered, re-assembled intake and other (I can do this in my sleep now! LOL) after I had cleaned all injectors last week (via a Strange concoction that I discovered on Youtube); the car started and purred like a kitten!!! I will keep an eye on leaks and engine vitals in the next few days. Will follow up for sure either way.
Finally for now, let me state the facts that you are an affable professional who deserves all the accolades; you were correct to focus on Injector power first. Thanks for keeping the comms open too. Having said so, 2 months ago I didn't know what an exhaust valve looked like, however thanks to positive collaboration from individuals of your caliber, I was able to accomplish the impossible. You stand out above and beyond all other SMEs I spoke with. Keep it up!"
"I was having trouble with a service warning light and my regular mechanics could not figure out what it was. They recommended I go Roland at Audi Werks. I went to see him any diagnose the problem within 5 minutes knew exactly what it was and fixed it for an extremely reasonable cost. I knew I was in great hands at that moment and would never go to another mechanic. In the past year or so I've had minor issues which role in has helped me out with expertly.
My wife was having an issue with her car having a shake issue which her mechanic could not figure out once again we brought it to Roland and he fixed it. I highly recommend him to anyone and everyone."
"Roland has always been courteous, prompt and reliable with his service. He has never overcharged us for parts or service and is very accommodating to our schedules. I’ve only felt confident with Roland to service/repair my Audi, as I know it would be done right!"
"I’ve been now a customer of Audiwerks for a year & 1/2. I was previously taken advantage of by other mechanics and was lead to this shop called Audiwerks, Roland is always welcoming and I’m always satisfied. He’s an honest person, and wants to do the job right and he’s very thorough. Because of the great service I am considering upgrading to a Audi Q5 and I’ll be continuing to visit him. Thanks Roland!!"
First of all I would like to thank you for your level of knowledge about Audi cars.... You took my 2001 S4 Avant into Audi Werks this past December to fix a lagging oil leak. leaking turbos I was told by three different Audi dealerships. The fix as explained to me by the certified mechanics was to drop the engine and replace the turbos... estimated cost of repair was about the value of the car... Your diagnose as a blocked T fitting and leaking valve cover gaskets..... oil leaks fixed without dropping the engine...
When I picked up the car you spent a 1/2 hour showing me the old parts and then putting the car on the lift and pointing out the new parts...
With you as a Audi specialist, I plan on driving my car for another decade."
"Good afternoon! As a customer of Audiwerks I’d like to thank you for your business. My customers are the heart of my business. I hope my passion for the brands I service and my customer comes through with every repair, interaction and visit to the shop.
If you have had a good experience at Audiwerks, I am asking if you can reply to this email with a service testimonial about your experience and I will add it to my website. This helps my future customers understand the value of what they will receive by reading my current customers experiences. This opens the doors for them to give the shop a try!
As always thank you for your business and support and I look forward to servicing your cars for many years to come."
"My friends have been using Roland and Audi-Werks for years. I wished I had followed in their footsteps. After a local Audi repair shop didn’t stand behind their service and I had wasted $1500 on window regulator repair I decided to use Audiwerks for all my service. Their rates were more reasonable and the quality of the service was top notch. I wouldn’t think of going anywhere else for future repairs."
-Steven Toplitz, Amherst, MA
"We all know how hard it is to find a friendly, honest, customer focused shop. Roland took the time to explain to me the work he was doing and saved me a substantial amount of money using his knowledge and experience. No one else will ever work on my Audi again."
-Timothy St John
"I’m very pleased with my service experience at your shop over my last few repair appointments.
For a customer like me who wishes to understand what is to be done, and what was done on my vehicles, I appreciate your extra time spent on the explanation. Work was done correctly at a fair price. I’ll be back! Thanks"
-Clement DeLiso, Jr.